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Where have all the gurus gone?

Where have all the gurus gone?

Friday, February 10, 2017

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Arron Angle

RECENT Posts

  1. New Year’s Resolutions and Quality
    04 Jan, 2019
    New Year’s Resolutions and Quality
    Have you made your New Year’s resolutions yet? More importantly are you sticking to them? Research has indicated that only about 17% of resolutions are maintained throughout the year. That’s pretty discouraging. However, when you think about it, an issue was identified that you want to be better at; and you put together an action plan (Prevention) for the improvement. Most likely you are tracking results of your efforts. Good luck and keep it going! Quality initiatives at work are sort of like
  2. Why a Strategy for Quality
    15 Dec, 2018
    Why a Strategy for Quality
    Do you have a strategy for Quality? I’ve asked this a number of times of clients and after a few blank stares and a questioning looks of what do you mean, I quickly follow, filling the silence with: Well I’m sure you have a strategy for sales and profit objectives, so I was wondering if you have one for Quality. A strategy for Quality ties directly to growing a company and improving bottom line financials. Companies exist to create value. Value cannot be created within a company without a
  3. Are You Ready for a Quality Behavior Wake-up?
    19 Nov, 2018
    Are You Ready for a Quality Behavior Wake-up?
    As I read various publications on the subject of Quality, I have noticed increasingly the focus of Quality is on the tools of Quality rather than the behaviors of Quality. I fear that we are at risk of losing the identity of Quality to the tools of Lean and Six Sigma. I have no dispute over their value as a contributor to the improvement of processes through failure and waste reduction. By and of themselves, though, this is not the big picture of Quality. I have seen these tools misused to make
  4. BBQ is a State of Mind
    23 Jul, 2017
    BBQ is a State of Mind
    For those who have been reading my blogs, you know this isn’t about cooking, but rather Behavior Based Quality. Yet there can be some similarities. Anyone who grills always shoots for perfection. In Quality terms, that’s Zero Defects. The behaviors of grilling actually embrace both safety and Quality behaviors by using proper Personal Protective Equipment (PPE) such as mittens or hot pads. Successful grilling also requires the use of Quality tools such as instant read thermometers to assure,
  5. Linear versus System Thinking
    11 Jul, 2017
    Linear versus System Thinking
    Do you ever wonder why some people just don’t get “it.” They move through life as a series of events befall them with no clue as to why things happen or don’t happen. In business we often see managers and executives that fail to see or understand the impact of decisions that they make or concepts that they promote. The people who think and behave like this are not bad folks, they are just afflicted with what I call Linear Thinking. Life to them is a chain of events as if they were lined up as
  6. The Tools of Quality, where do we go from here?
    11 Mar, 2017
    The Tools of Quality, where do we go from here?
    It seems as though the tools that are used to improve Quality have not changed much in the last 15 to 20 years, perhaps more. What we are seeing are variations on the theme as those wanting their place in history think up new ways to use old tools and then call it something different. Most of them are like retreads on old tires. They serve the purpose and achieve the objective and garner attention until the “new” wears off. We should be searching for the innovation that brings about profound
  7. What's your Quality Commitment?
    21 Feb, 2017
    Where is Management on Quality?
    While many companies say they are committed to Quality, organizational structure and behaviors may tell a different story. So what do Quality professionals do in a situation like this? I would suggest that they uniformly adopt the Behavior Based Quality (BBQ©) philosophy within their department by setting the example for incorporating the CPI behaviors of Compliance, Prevention and Improvement. This also means implementing metrics and taking the appropriate remedial corrective actions and
  8. Have You tuned up your BBQ lately?
    13 Feb, 2017
    Have You tuned up your BBQ lately?
    There was an article in today’s paper about Safety culture, or rather broken culture. Interestingly, the CEO being interviewed commented that people thought of Safety as a cost which he thought was a sign of a broken culture of safety. When he took over his new position he set about to turn that around and change the culture of the company to Behavior Based Safety. This ties very closely to what I have been promoting as Behavior Based Quality (BBQ) in my past posts. The CEO’s company was so tied
  9. Is your BBQ working?
    09 Feb, 2017
    Is your BBQ working?
    It has occurred to me that part of the challenge of my BBQ (Behavior Based Quality) is that this is so far from the way people think in a work environment that they just don’t get it. Let’s take a different approach. What about Quality of life? We think of the Quality of our food, drinking water, air, service, entertainment and just about every aspect of our life that directly affects us. Most of us take actions to improve poor Quality in our non-work environment. Why not at work? Perhaps you